{"id":46735,"date":"2015-08-27T13:26:43","date_gmt":"2015-08-27T17:26:43","guid":{"rendered":"https:\/\/staging21.finca.org\/uncategorized-fr-ca\/le-leader-de-la-microfinance-finca-azerbaidjan-recoit-la-certification-smart-pour-la-protection-des-clients"},"modified":"2015-08-27T13:26:43","modified_gmt":"2015-08-27T17:26:43","slug":"le-leader-de-la-microfinance-finca-azerbaidjan-recoit-la-certification-smart-pour-la-protection-des-clients","status":"publish","type":"post","link":"https:\/\/finca.org\/fr-ca\/le-leader-de-la-microfinance-finca-azerbaidjan-recoit-la-certification-smart-pour-la-protection-des-clients","title":{"rendered":"Le leader de la microfinance FINCA Azerba\u00efdjan re\u00e7oit la certification Smart pour la protection des clients"},"content":{"rendered":"

27 ao\u00fbt 2015, Bakou et Washington, DC<\/strong> – Aujourd’hui, FINCA Azerba\u00efdjan a annonc\u00e9 avoir re\u00e7u la certification de protection des clients par la Smart Campaign. Cette initiative mondiale certifie l’adoption de normes \u00e9thiques \u00e9lev\u00e9es dans le traitement des clients dans le secteur de la microfinance. FINCA Azerba\u00efdjan rejoint FINCA Kirghizstan et un groupe exclusif de 41 institutions financi\u00e8res certifi\u00e9es dans le monde.<\/p>\n

\u00ab\u00a0Un engagement fort en faveur d’une activit\u00e9 bancaire responsable et une attention particuli\u00e8re au bien-\u00eatre \u00e0 long terme de nos clients font partie int\u00e9grante de la mission de FINCA et de l’ensemble de nos op\u00e9rations. Nous avons adopt\u00e9 des normes et des politiques internes strictes pour veiller \u00e0 ce que les clients ne deviennent pas surendett\u00e9s et qu’ils soient toujours trait\u00e9s de mani\u00e8re \u00e9quitable et \u00e9thique\u00a0\u00bb, a d\u00e9clar\u00e9 Tim Tarrant, directeur g\u00e9n\u00e9ral de FINCA Azerba\u00efdjan.<\/p>\n

FINCA Azerba\u00efdjan a re\u00e7u la certification en reconnaissance de l’engagement de FINCA \u00e0 d\u00e9fendre au mieux les int\u00e9r\u00eats des clients, ce qui inclut l’institutionnalisation des sept principes de protection des clients de la Smart Campaign. Ces principes comprennent : la conception et la fourniture de produits appropri\u00e9s, la pr\u00e9vention du surendettement, la transparence, la tarification responsable, le traitement \u00e9quitable et respectueux des clients, la confidentialit\u00e9 des donn\u00e9es relatives aux clients et les m\u00e9canismes de r\u00e9solution des plaintes. MicroFinanza Rating, un \u00e9valuateur ind\u00e9pendant agr\u00e9\u00e9 par Smart Campaign, a proc\u00e9d\u00e9 \u00e0 la certification.<\/p>\n

Selon Isabelle Barr\u00e8s, directrice de la Smart Campaign, \u00ab\u00a0le statut de certification de FINCA Azerba\u00efdjan fait suite \u00e0 un travail approfondi de la part du personnel de l’institution et d\u00e9montre l’attention qu’elle porte \u00e0 ses clients dans tout le pays. Nous sommes fiers que FINCA Azerba\u00efdjan se soit positionn\u00e9 comme un leader dans le domaine de la protection des clients et nous sommes encourag\u00e9s par son engagement \u00e0 int\u00e9grer les pratiques de protection des clients dans sa culture institutionnelle\u00a0\u00bb.
\n\u00c0 propos de FINCA International<\/strong><\/p>\n

La mission de FINCA International est de r\u00e9duire la pauvret\u00e9 gr\u00e2ce \u00e0 des solutions durables qui aident les gens \u00e0 se constituer un patrimoine, \u00e0 cr\u00e9er des emplois et \u00e0 am\u00e9liorer leur niveau de vie. En collaboration avec des partenaires d’investissement socialement responsables de premier plan, FINCA poss\u00e8de et g\u00e8re un r\u00e9seau d’institutions de microfinance au service de pr\u00e8s de 2 millions de clients dans 23 pays.<\/p>\n

\u00c0 propos de FINCA Azerbaijan LLC<\/strong><\/p>\n

FINCA Azerbaijan LLC est la principale institution de microfinance non bancaire en Azerba\u00efdjan. Elle op\u00e8re dans le pays depuis 1998 sous licence limit\u00e9e de la Banque nationale d’Azerba\u00efdjan. FINCA Azerba\u00efdjan fournit des services financiers \u00e0 pr\u00e8s de 150 000 clients actifs par le biais de ses 67 succursales couvrant le pays, avec un portefeuille de pr\u00eats bruts de plus de 170 millions d’USD.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

FINCA Azerba\u00efdjan a re\u00e7u la certification de protection des clients par la Smart Campaign. Cette initiative mondiale certifie l’adoption de normes \u00e9thiques \u00e9lev\u00e9es dans le traitement des clients dans le secteur de la microfinance.<\/p>\n","protected":false},"author":392,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[240],"tags":[234,227],"class_list":["post-46735","post","type-post","status-publish","format-standard","hentry","category-communique-de-presse","tag-protection-des-clients","tag-realisations"],"acf":[],"yoast_head":"\nLe leader de la microfinance FINCA Azerba\u00efdjan re\u00e7oit la certification Smart pour la protection des clients | FINCA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/finca.org\/fr-ca\/wp-json\/wp\/v2\/posts\/46735\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le leader de la microfinance FINCA Azerba\u00efdjan re\u00e7oit la certification Smart pour la protection des clients | FINCA\" \/>\n<meta property=\"og:description\" content=\"FINCA Azerba\u00efdjan a re\u00e7u la certification de protection des clients par la Smart Campaign. 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