{"id":46729,"date":"2016-04-20T13:59:38","date_gmt":"2016-04-20T17:59:38","guid":{"rendered":"https:\/\/staging21.finca.org\/uncategorized-fr-ca\/finca-bank-georgia-recoit-la-certification-smart-pour-la-protection-des-clients"},"modified":"2016-04-20T13:59:38","modified_gmt":"2016-04-20T17:59:38","slug":"finca-bank-georgia-recoit-la-certification-smart-pour-la-protection-des-clients","status":"publish","type":"post","link":"https:\/\/finca.org\/fr-ca\/finca-bank-georgia-recoit-la-certification-smart-pour-la-protection-des-clients","title":{"rendered":"FINCA Bank Georgia re\u00e7oit la certification Smart pour la protection des clients"},"content":{"rendered":"

20 avril 2016, Tbilissi et Washington, DC<\/strong> – Aujourd’hui, FINCA Bank Georgia a annonc\u00e9 avoir re\u00e7u la certification de protection des clients par la Smart Campaign, une initiative mondiale qui certifie l’adoption de normes \u00e9thiques \u00e9lev\u00e9es dans le traitement des clients dans l’industrie de la microfinance. FINCA Bank Georgia rejoint un groupe exclusif de 44 institutions financi\u00e8res certifi\u00e9es dans le monde, dont FINCA Kyrgyzstan et FINCA Azerba\u00efdjan.<\/p>\n

\u00ab\u00a0Nous nous sommes toujours fortement engag\u00e9s en faveur d’une activit\u00e9 bancaire responsable et du bien-\u00eatre de nos clients. Cette validation ind\u00e9pendante donne de la cr\u00e9dibilit\u00e9 \u00e0 nos normes et politiques internes strictes et \u00e0 notre engagement \u00e0 toujours traiter nos clients de mani\u00e8re \u00e9quitable et \u00e9thique\u00a0\u00bb, a d\u00e9clar\u00e9 Vusal Verdiyev, PDG de FINCA Bank Georgia.<\/p>\n

FINCA Bank Georgia a plus de 18 ans d’exp\u00e9rience dans le pays et a fourni des services financiers aux propri\u00e9taires de petites entreprises afin d’augmenter les revenus, de cr\u00e9er des emplois et d’am\u00e9liorer les conditions de vie. L’institution touche les personnes mal desservies, dont 79 % de ses clients qui r\u00e9sident dans des zones rurales o\u00f9 l’acc\u00e8s aux services financiers est limit\u00e9. FINCA Georgia est devenue une entit\u00e9 bancaire agr\u00e9\u00e9e et r\u00e9glement\u00e9e en 2013, offrant \u00e0 ses clients l’acc\u00e8s \u00e0 des produits d’\u00e9pargne.<\/p>\n

FINCA Bank Georgia a re\u00e7u la certification en reconnaissance de l’engagement de FINCA \u00e0 d\u00e9fendre au mieux les int\u00e9r\u00eats des clients, ce qui inclut l’institutionnalisation des sept principes de protection des clients de la Smart Campaign. Ces principes sont les suivants : conception et fourniture appropri\u00e9es des produits, pr\u00e9vention du surendettement, transparence, tarification responsable, traitement \u00e9quitable et respectueux des clients, confidentialit\u00e9 des donn\u00e9es relatives aux clients et m\u00e9canismes de r\u00e9solution des plaintes.<\/p>\n

Isabelle Barr\u00e8s, directrice de la Smart Campaign, a f\u00e9licit\u00e9 la banque en ces termes : \u00ab\u00a0Nous sommes fiers que FINCA Bank Georgia ait rejoint 44 autres institutions financi\u00e8res de premier plan pour se positionner en tant que leader en mati\u00e8re de protection des clients. Leur engagement profond pour le bien-\u00eatre de leurs clients servira d’exemple \u00e0 d’autres institutions financi\u00e8res et de microfinance dans le monde entier pour appliquer des normes \u00e9lev\u00e9es en mati\u00e8re de protection des clients\u00a0\u00bb.<\/p>\n

\u00c0 propos de FINCA International<\/strong>
\nLa mission de FINCA International est de r\u00e9duire la pauvret\u00e9 gr\u00e2ce \u00e0 des solutions durables qui aident les gens \u00e0 se constituer un patrimoine, \u00e0 cr\u00e9er des emplois et \u00e0 am\u00e9liorer leur niveau de vie. Pour plus d’informations, veuillez consulter le site www.FINCA.org ou nous suivre \u00e0 l’adresse http:\/\/twitter.com\/finca.<\/p>\n

\u00c0 propos de FINCA Bank Georgia<\/strong>
\nFINCA Bank Georgia est une soci\u00e9t\u00e9 anonyme qui fournit des services financiers innovants \u00e0 plus de 90 000 clients par le biais de 40 succursales dans tout le pays. Avec un portefeuille de pr\u00eats de plus de 70 millions de dollars US \u00e0 la fin de 2015, FINCA Bank Georgia fait partie du r\u00e9seau mondial de microfinance FINCA, qui sert pr\u00e8s de 2 millions de clients dans 23 pays, avec un double objectif de durabilit\u00e9 financi\u00e8re et de performance sociale. Pour plus d’informations, consultez le site http:\/\/finca.ge\/.<\/p>\n","protected":false},"excerpt":{"rendered":"

FINCA Bank Georgia a re\u00e7u la certification de protection des clients par la Smart Campaign, en reconnaissance des normes \u00e9thiques \u00e9lev\u00e9es qu’elle applique dans le traitement de ses clients.<\/p>\n","protected":false},"author":392,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[240],"tags":[204,234,227],"class_list":["post-46729","post","type-post","status-publish","format-standard","hentry","category-communique-de-presse","tag-nouvelles-du-terrain","tag-protection-des-clients","tag-realisations"],"acf":[],"yoast_head":"\nFINCA Bank Georgia re\u00e7oit la certification Smart<\/title>\n<meta name=\"description\" content=\"FINCA Bank Georgia a re\u00e7u la certification de protection des clients par la Smart Campaign, en reconnaissance des normes \u00e9thiques \u00e9lev\u00e9es qu'elle applique dans le traitement 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