{"id":46664,"date":"2015-01-15T03:21:10","date_gmt":"2015-01-15T08:21:10","guid":{"rendered":"https:\/\/staging21.finca.org\/uncategorized-fr-ca\/finca-kyrgyzstan-certifiee-en-matiere-de-protection-des-clients"},"modified":"2024-11-04T02:13:20","modified_gmt":"2024-11-04T07:13:20","slug":"finca-kyrgyzstan-certifiee-en-matiere-de-protection-des-clients","status":"publish","type":"post","link":"https:\/\/finca.org\/fr-ca\/finca-kyrgyzstan-certifiee-en-matiere-de-protection-des-clients","title":{"rendered":"FINCA Kyrgyzstan certifi\u00e9e en mati\u00e8re de protection des clients"},"content":{"rendered":"<p><a href=\"https:\/\/finca.org\/where-we-work\/eurasia\/kyrgyzstan\">FINCA Kyrgyzstan<\/a> a obtenu une certification de <a title=\"Protection des clients\" href=\"https:\/\/finca.org\/our-impact\/client-protection\">protection des clients<\/a> de la Smart Campaign. Cette reconnaissance officielle refl\u00e8te l&rsquo;engagement profond de FINCA \u00e0 respecter des normes \u00e9thiques \u00e9lev\u00e9es dans le traitement de ses clients. Gr\u00e2ce \u00e0 cette r\u00e9alisation, FINCA rejoint un groupe exclusif de 28 institutions financi\u00e8res certifi\u00e9es dans le monde.<\/p>\n<p><img decoding=\"async\" data-src=\"https:\/\/finca.org\/wp-content\/uploads\/Smart-logo.jpg\" class=\"alignleft wp-image-9752 lazyload img-fluid\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Certification de la campagne intelligente\" width=\"150\" height=\"150\"><noscript><img decoding=\"async\" class=\"alignleft wp-image-9752 img-fluid\" src=\"https:\/\/finca.org\/wp-content\/uploads\/Smart-logo.jpg\" alt=\"Certification de la campagne intelligente\" width=\"150\" height=\"150\" srcset=\"https:\/\/finca.org\/wp-content\/uploads\/Smart-logo.jpg 668w, https:\/\/finca.org\/wp-content\/uploads\/Smart-logo-300x300.jpg 300w, https:\/\/finca.org\/wp-content\/uploads\/Smart-logo-150x150.jpg 150w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/noscript>\u00ab\u00a0FINCA s&rsquo;est toujours fortement engag\u00e9e en faveur de la microfinance et de la protection des clients. Cette certification ind\u00e9pendante apporte de la cr\u00e9dibilit\u00e9 et d\u00e9montre \u00e0 notre communaut\u00e9 que nous continuons \u00e0 travailler chaque jour pour am\u00e9liorer notre service et notre engagement envers les meilleures pratiques en mati\u00e8re de microfinance\u00a0\u00bb, a d\u00e9clar\u00e9 Margarita Cherikbaeva, directrice des op\u00e9rations de FINCA Kyrgyzstan.<\/p>\n<p><strong class=\"orange\">En adh\u00e9rant aux principes de protection des clients de Smart Campaign, FINCA cherche \u00e0 s&rsquo;assurer que<\/strong><\/p>\n<ul>\n<li>Nos produits sont con\u00e7us avec soin pour r\u00e9pondre aux besoins de nos clients sans leur causer de pr\u00e9judice,<\/li>\n<li>Les clients n&#8217;empruntent pas plus d&rsquo;argent qu&rsquo;ils ne peuvent en rembourser,<\/li>\n<li>Nos clients comprennent parfaitement les prix ainsi que les conditions g\u00e9n\u00e9rales afin de pouvoir prendre des d\u00e9cisions en toute connaissance de cause,<\/li>\n<li>Nos clients sont trait\u00e9s de mani\u00e8re \u00e9quitable et respectueuse, en particulier lors des proc\u00e9dures de recouvrement de cr\u00e9ances,<\/li>\n<li>Les donn\u00e9es de nos clients restent confidentielles,<\/li>\n<li>Nos clients disposent de moyens pour communiquer leurs plaintes afin que nous puissions r\u00e9soudre les probl\u00e8mes et mieux les servir.<\/li>\n<\/ul>\n<p>FINCA Kyrgyzstan est la premi\u00e8re filiale \u00e0 obtenir la <a href=\"\/\/www.smartcampaign.org\/certification\/certified-organizations#Finca\" target=\"_blank\" rel=\"noopener\">certification Smart Campaign<\/a> en d\u00e9cembre 2014.<\/p>\n<p><strong><a title=\"FINCA certifi\u00e9 par la Smart Campaign\" href=\"https:\/\/finca.org\/press-release\/finca-certified-smart-campaign\">Communiqu\u00e9 de presse \u00ab\u00a0<\/a><\/strong><\/p>\n<p><strong><a href=\"http:\/\/www.smartcampaign.org\/storage\/documents\/Certification_Reports-August_2014\/FINCA_Kyrgyzstan_Certification_Output_17_Dec_2014.pdf\" target=\"_blank\" rel=\"noopener\">Rapport de certification \u00ab\u00a0<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FINCA Kyrgyzstan a obtenu une certification de protection des clients de la Smart Campaign. Cette reconnaissance officielle refl\u00e8te l&rsquo;engagement profond de FINCA \u00e0 respecter des normes \u00e9thiques \u00e9lev\u00e9es dans le traitement de ses clients.<\/p>\n","protected":false},"author":392,"featured_media":46085,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[193],"tags":[204,234,227],"class_list":["post-46664","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-fr-ca","tag-nouvelles-du-terrain","tag-protection-des-clients","tag-realisations"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FINCA Kyrgyzstan certifi\u00e9e en mati\u00e8re de protection des clients<\/title>\n<meta name=\"description\" content=\"FINCA Kyrgyzstan a obtenu une certification de protection des 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