{"id":46651,"date":"2015-10-07T17:59:28","date_gmt":"2015-10-07T21:59:28","guid":{"rendered":"https:\/\/staging21.finca.org\/uncategorized-fr-ca\/trois-facons-pour-finca-de-celebrer-lexperience-client"},"modified":"2024-11-04T02:13:05","modified_gmt":"2024-11-04T07:13:05","slug":"trois-facons-pour-finca-de-celebrer-lexperience-client","status":"publish","type":"post","link":"https:\/\/finca.org\/fr-ca\/trois-facons-pour-finca-de-celebrer-lexperience-client","title":{"rendered":"Trois fa\u00e7ons pour FINCA de c\u00e9l\u00e9brer l&rsquo;exp\u00e9rience client"},"content":{"rendered":"<p>Avec pr\u00e8s de 2 millions de clients dans le monde, la famille FINCA s&rsquo;efforce de trouver des moyens efficaces de mieux servir ses clients et de les maintenir au c\u0153ur de tout ce qu&rsquo;elle fait, en leur offrant plus que des pr\u00eats et des comptes.<\/p>\n<p>Le 6 octobre \u00e9tait la <a href=\"http:\/\/cxday.org\" target=\"_blank\" rel=\"noopener\">Journ\u00e9e de l&rsquo;exp\u00e9rience client<\/a>, une journ\u00e9e mondiale au cours de laquelle les organisations rendent hommage \u00e0 leurs clients.<\/p>\n<p>Pour c\u00e9l\u00e9brer cette journ\u00e9e, voici trois exemples de la fa\u00e7on dont notre personnel se surpasse pour cr\u00e9er des exp\u00e9riences chaleureuses et de confiance pour nos clients.<\/p>\n<h2 class=\"blue\">Nous \u00e9duquons<\/h2>\n<p><a href=\"https:\/\/finca.org\/wp-content\/uploads\/KGZ_FL_2015.jpg\"><img decoding=\"async\" data-src=\"https:\/\/finca.org\/wp-content\/uploads\/KGZ_FL_2015.jpg\" class=\"alignnone size-full wp-image-11899 lazyload img-fluid\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"KGZ_FL_2015\" width=\"1024\" height=\"683\"><noscript><img decoding=\"async\" class=\"alignnone size-full wp-image-11899 img-fluid\" src=\"https:\/\/finca.org\/wp-content\/uploads\/KGZ_FL_2015.jpg\" alt=\"KGZ_FL_2015\" width=\"1024\" height=\"683\" srcset=\"https:\/\/finca.org\/wp-content\/uploads\/KGZ_FL_2015.jpg 1024w, https:\/\/finca.org\/wp-content\/uploads\/KGZ_FL_2015-300x200.jpg 300w, https:\/\/finca.org\/wp-content\/uploads\/KGZ_FL_2015-768x512.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/a><\/p>\n<p>Nos filiales ne se contentent pas d&rsquo;octroyer des pr\u00eats, elles \u00e9duquent nos clients et leurs familles aux bases de la finance. Le personnel du <a href=\"https:\/\/finca.org\/where-we-work\/eurasia\/kyrgyzstan\">Kirghizstan<\/a>, par exemple, sait combien il est important d&rsquo;enseigner la valeur de l&rsquo;argent d\u00e8s le plus jeune \u00e2ge. Ils ont d\u00e9velopp\u00e9 un programme d&rsquo;\u00e9ducation sp\u00e9cial sur la culture financi\u00e8re pour les \u00e9coliers. En partenariat avec Child and Youth Finance International, des employ\u00e9s se rendront dans des \u00e9coles \u00e0 travers le pays pour y animer des ateliers ludiques et interactifs sur l&rsquo;\u00e9ducation financi\u00e8re.<\/p>\n<h2 class=\"orange\">Nous rendons la pareille \u00e0 nos clients<\/h2>\n<p><a href=\"https:\/\/finca.org\/wp-content\/uploads\/Marketing-Manager-donating-bags-of-cement-to-a-Chemusa-Client-on-the-left-of-the-pic-whose-house-got-burnt1.jpg\"><img decoding=\"async\" data-src=\"https:\/\/finca.org\/wp-content\/uploads\/Marketing-Manager-donating-bags-of-cement-to-a-Chemusa-Client-on-the-left-of-the-pic-whose-house-got-burnt1.jpg\" class=\"alignnone size-full wp-image-11897 lazyload img-fluid\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Le responsable marketing donne des sacs de ciment \u00e0 un client de Chemusa (\u00e0 gauche sur la photo) dont la maison a \u00e9t\u00e9 br\u00fbl\u00e9e(1)\" width=\"1280\" height=\"960\"><noscript><img decoding=\"async\" class=\"alignnone size-full wp-image-11897 img-fluid\" src=\"https:\/\/finca.org\/wp-content\/uploads\/Marketing-Manager-donating-bags-of-cement-to-a-Chemusa-Client-on-the-left-of-the-pic-whose-house-got-burnt1.jpg\" alt=\"Le responsable marketing donne des sacs de ciment \u00e0 un client de Chemusa (\u00e0 gauche sur la photo) dont la maison a \u00e9t\u00e9 br\u00fbl\u00e9e(1)\" width=\"1280\" height=\"960\" srcset=\"https:\/\/finca.org\/wp-content\/uploads\/Marketing-Manager-donating-bags-of-cement-to-a-Chemusa-Client-on-the-left-of-the-pic-whose-house-got-burnt1.jpg 1280w, https:\/\/finca.org\/wp-content\/uploads\/Marketing-Manager-donating-bags-of-cement-to-a-Chemusa-Client-on-the-left-of-the-pic-whose-house-got-burnt1-300x225.jpg 300w, https:\/\/finca.org\/wp-content\/uploads\/Marketing-Manager-donating-bags-of-cement-to-a-Chemusa-Client-on-the-left-of-the-pic-whose-house-got-burnt1-1024x768.jpg 1024w, https:\/\/finca.org\/wp-content\/uploads\/Marketing-Manager-donating-bags-of-cement-to-a-Chemusa-Client-on-the-left-of-the-pic-whose-house-got-burnt1-768x576.jpg 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/noscript><\/a><\/p>\n<p>En cas de catastrophe ou d&rsquo;urgence, nos clients savent qu&rsquo;ils peuvent compter sur FINCA pour les aider. Par exemple, au d\u00e9but de l&rsquo;ann\u00e9e, lorsqu&rsquo;une cliente a perdu sa maison dans un incendie \u00e0 Chemusa, au <a href=\"https:\/\/finca.org\/where-we-work\/africa\/malawi\">Malawi<\/a>, le personnel de son agence FINCA s&rsquo;est mobilis\u00e9 pour collecter des dons afin d&rsquo;acheter des sacs de ciment pour sa nouvelle maison.<\/p>\n<h2 class=\"blue\">Nous rendons service \u00e0 la communaut\u00e9<\/h2>\n<p><a href=\"https:\/\/finca.org\/wp-content\/uploads\/11807695_510364265783772_2883210956988516595_o.jpg\"><img decoding=\"async\" data-src=\"https:\/\/finca.org\/wp-content\/uploads\/11807695_510364265783772_2883210956988516595_o.jpg\" class=\"alignnone size-full wp-image-11898 lazyload img-fluid\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"11807695_510364265783772_2883210956988516595_o\" width=\"1024\" height=\"768\"><noscript><img decoding=\"async\" class=\"alignnone size-full wp-image-11898 img-fluid\" src=\"https:\/\/finca.org\/wp-content\/uploads\/11807695_510364265783772_2883210956988516595_o.jpg\" alt=\"11807695_510364265783772_2883210956988516595_o\" width=\"1024\" height=\"768\" srcset=\"https:\/\/finca.org\/wp-content\/uploads\/11807695_510364265783772_2883210956988516595_o.jpg 1024w, https:\/\/finca.org\/wp-content\/uploads\/11807695_510364265783772_2883210956988516595_o-300x225.jpg 300w, https:\/\/finca.org\/wp-content\/uploads\/11807695_510364265783772_2883210956988516595_o-768x576.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/a><\/p>\n<p>Bon nombre de nos succursales ont des initiatives de b\u00e9n\u00e9volat du personnel en dehors des services financiers et bancaires afin de soutenir la communaut\u00e9 qu&rsquo;elles servent. Au <a href=\"https:\/\/finca.org\/where-we-work\/mesa\/pakistan\">Pakistan<\/a>, les employ\u00e9s ont visit\u00e9 cette ann\u00e9e le Shaukat Khanum Memorial Cancer Hospital and Research Centre, pour passer du temps avec des enfants atteints de cancer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Avec pr\u00e8s de 2 millions de clients dans le monde, la famille FINCA s&rsquo;efforce de trouver des moyens efficaces de [&hellip;]<\/p>\n","protected":false},"author":392,"featured_media":44001,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[193],"tags":[204,220,229],"class_list":["post-46651","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-fr-ca","tag-nouvelles-du-terrain","tag-partenariats","tag-philanthropie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 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