{"id":46593,"date":"2017-12-06T14:50:24","date_gmt":"2017-12-06T19:50:24","guid":{"rendered":"https:\/\/staging21.finca.org\/uncategorized-fr-ca\/finca-cultive-les-talents-happiness-biseko-finca-tanzanie"},"modified":"2017-12-06T14:50:24","modified_gmt":"2017-12-06T19:50:24","slug":"finca-cultive-les-talents-happiness-biseko-finca-tanzanie","status":"publish","type":"post","link":"https:\/\/finca.org\/fr-ca\/finca-cultive-les-talents-happiness-biseko-finca-tanzanie","title":{"rendered":"FINCA cultive les talents : Happiness Biseko, FINCA Tanzanie"},"content":{"rendered":"

En seulement deux ans et demi chez FINCA, Happiness Biseko est pass\u00e9e d’un poste d’agent de traitement central chez FINCA Tanzanie<\/a> \u00e0 un poste de superviseur g\u00e9rant une \u00e9quipe de quatre personnes. Comment a-t-elle fait ? Si vous interrogez ses coll\u00e8gues, ils vous diront que c’est le fruit d’un travail acharn\u00e9 et d’un engagement pour la cause.<\/p>\n

\u00ab\u00a0Happiness est une personne tr\u00e8s engag\u00e9e\u00a0\u00bb, d\u00e9clare Patawose Muhango, qui lui rend directement compte. \u00ab\u00a0Elle est l\u00e0 o\u00f9 elle est gr\u00e2ce \u00e0 son travail acharn\u00e9.<\/p>\n

\u00ab\u00a0Elle est la meilleure\u00a0\u00bb, d\u00e9clare Neema Muro, le sup\u00e9rieur imm\u00e9diat de Happiness. \u00ab\u00a0Il suffit de lui donner quelques instructions pour qu’elle obtienne des r\u00e9sultats rapides.<\/p>\n

En 2011, Happiness a obtenu un dipl\u00f4me en administration publique \u00e0 l’universit\u00e9 de Dodoma. Elle a imm\u00e9diatement commenc\u00e9 \u00e0 postuler \u00e0 des emplois, mais c’\u00e9tait un combat difficile. Elle a \u00e9t\u00e9 contrainte d’accepter un poste b\u00e9n\u00e9vole au sein de l’Autorit\u00e9 portuaire de Tanzanie, mais s’est rendu compte apr\u00e8s deux ans et demi qu’un poste r\u00e9mun\u00e9r\u00e9 n’\u00e9tait pas \u00e0 l’ordre du jour.<\/p>\n

En 2015, Happiness a postul\u00e9 pour un emploi chez FINCA. Elle avait toujours voulu rejoindre FINCA, notamment parce que sa m\u00e8re \u00e9tait cliente depuis de nombreuses ann\u00e9es.<\/p>\n

J’avais l’habitude de voir ma m\u00e8re se rendre au groupe bancaire du village ; c’est ainsi que j’ai d\u00e9couvert FINCA en tant que jeune fille. En fait, le commerce de marchandises de ma m\u00e8re nous a permis d’aller \u00e0 l’\u00e9cole, gr\u00e2ce \u00e0 des pr\u00eats de FINCA.<\/p><\/blockquote>\n

En avril 2015, FINCA Tanzanie a embauch\u00e9 Happiness en tant qu’agent de traitement central charg\u00e9 des d\u00e9caissements et des demandes des clients sur les questions li\u00e9es aux pr\u00eats. Elle s’est sentie d\u00e9pass\u00e9e car, comme elle le dit, \u00ab\u00a0je n’avais aucune exp\u00e9rience dans le domaine bancaire\u00a0\u00bb. Tout \u00e9tait nouveau pour elle. \u00ab\u00a0Je ne connaissais pas les termes qu’ils utilisaient : ‘d\u00e9boursement’, ‘portefeuille de pr\u00eats’, ‘recouvrement’ – je ne connaissais rien de tout cela. J’ai donc pris sur moi de les apprendre, car c’\u00e9tait ce qui allait devenir ma vie pour les nombreuses ann\u00e9es \u00e0 venir.<\/p>\n

Happiness s’est \u00e9panouie dans son nouveau poste et, apr\u00e8s une p\u00e9riode d’essai de six mois, a \u00e9t\u00e9 confirm\u00e9e comme employ\u00e9e \u00e0 temps plein. Satisfaite de ses performances, FINCA Tanzanie l’a r\u00e9compens\u00e9e en lui offrant des possibilit\u00e9s d’avancement. \u00ab\u00a0J’ai eu l’occasion d’effectuer diff\u00e9rentes t\u00e2ches dans mon service, ce qui m’a permis d’\u00e9voluer\u00a0\u00bb, d\u00e9clare Happiness. \u00ab\u00a0J’ai \u00e9galement remplac\u00e9 des coll\u00e8gues qui \u00e9taient en cong\u00e9 ou qui ont \u00e9t\u00e9 mut\u00e9s. Et en mars 2017, j’ai \u00e9t\u00e9 promue superviseur du traitement central, g\u00e9rant une \u00e9quipe de quatre personnes.\u00a0\u00bb<\/p>\n

Happiness \u00e9tait ravie de cette promotion, mais elle n’avait jamais dirig\u00e9 d’autres personnes et craignait d’\u00eatre d\u00e9pass\u00e9e par les \u00e9v\u00e9nements : \u00ab\u00a0Je n’avais pas les comp\u00e9tences n\u00e9cessaires pour g\u00e9rer des personnes, je ne savais pas comment les responsabiliser ou les aider \u00e0 g\u00e9rer leur travail.<\/p>\n

D\u00e9sireux de soutenir une employ\u00e9e tr\u00e8s comp\u00e9tente, les superviseurs de FINCA ont recommand\u00e9 \u00e0 Happiness de suivre la formation \u00e0 la gestion des personnes et \u00e0 la performance commerciale pour les managers : un programme cr\u00e9\u00e9 par FINCA, gr\u00e2ce au partenariat avec la Mastercard Foundation<\/a>, pour doter les managers de comp\u00e9tences en mati\u00e8re de leadership et de gestion. \u00ab\u00a0Cette formation m’a ouvert les yeux\u00a0\u00bb, a d\u00e9clar\u00e9 Happiness. \u00ab\u00a0Il m’a appris que nous avons tous des talents et des capacit\u00e9s uniques, et que nous pouvons obtenir de meilleurs r\u00e9sultats en \u00e9quipe. J’ai appris \u00e0 g\u00e9rer les gens, \u00e0 mieux comprendre les besoins de mes clients et \u00e0 trouver des solutions pour r\u00e9pondre \u00e0 ces besoins.<\/p>\n

Neema Muro, le superviseur de Happiness, est du m\u00eame avis. \u00ab\u00a0Happiness travaille bien avec ses coll\u00e8gues et la formation a vraiment am\u00e9lior\u00e9 ses capacit\u00e9s de gestion.<\/p>\n

Les projets d’avenir de Happiness ne s’arr\u00eatent pas au poste de superviseur.<\/p>\n

Ma promotion m’a donn\u00e9 l’espoir de grandir et d’aller encore plus loin. Je souhaite obtenir un master en affaires d’entreprise. Mon r\u00eave est de devenir directeur des services bancaires.<\/p><\/blockquote>\n

Gr\u00e2ce \u00e0 son ambition et \u00e0 son travail acharn\u00e9, ainsi qu’\u00e0 la politique de FINCA consistant \u00e0 cultiver de nouveaux talents, il ne fait aucun doute qu’elle r\u00e9ussira.<\/p>\n

L’actuelle responsable des services bancaires de FINCA Tanzanie, Grace Akinyi, a reconnu le potentiel de Happiness d\u00e8s le d\u00e9but. \u00ab\u00a0D\u00e8s sa premi\u00e8re ann\u00e9e, nous avons identifi\u00e9 le talent d’Happiness et commenc\u00e9 \u00e0 lui confier des r\u00f4les suppl\u00e9mentaires. Akinyi reconna\u00eet que les possibilit\u00e9s d’\u00e9volution sont importantes pour retenir les employ\u00e9s exemplaires comme Happiness. \u00ab\u00a0Nous savions qu’elle servirait bien FINCA et ses clients\u00a0\u00bb, a d\u00e9clar\u00e9 Mme Grace, \u00ab\u00a0c’est pourquoi nous avons investi en elle. Nous pensons que cela profite \u00e0 tout le monde : Le bonheur, FINCA et surtout nos clients.<\/p>\n","protected":false},"excerpt":{"rendered":"

Gr\u00e2ce \u00e0 un partenariat avec la Mastercard Foundation, FINCA forme des managers aux comp\u00e9tences de leadership et de gestion, comme Happiness Biseko en Tanzanie.<\/p>\n","protected":false},"author":364,"featured_media":46111,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[193],"tags":[203,228,204],"class_list":["post-46593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-fr-ca","tag-histoire-dune-reussite","tag-interview-fr-ca","tag-nouvelles-du-terrain"],"acf":[],"yoast_head":"\nFINCA cultive les talents : Happiness Biseko, FINCA Tanzanie | FINCA<\/title>\n<meta name=\"description\" content=\"Gr\u00e2ce \u00e0 un partenariat avec la Mastercard Foundation, FINCA forme des managers aux comp\u00e9tences de leadership et de gestion, comme Happiness Biseko en Tanzanie.\" \/>\n<meta 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