{"id":49688,"date":"2023-03-24T23:42:39","date_gmt":"2023-03-25T03:42:39","guid":{"rendered":"https:\/\/staging24.finca.org\/uncategorized-en-gb\/partnering-with-a-tech-giant-in-uganda"},"modified":"2024-11-04T02:27:22","modified_gmt":"2024-11-04T07:27:22","slug":"partnering-with-a-tech-giant-in-uganda","status":"publish","type":"post","link":"https:\/\/finca.org\/en-gb\/partnering-with-a-tech-giant-in-uganda","title":{"rendered":"Partnering with a Tech Giant to Promote Financial Literacy in Uganda"},"content":{"rendered":"\n

FINCA has recently partnered with Cisco Systems<\/a> to launch a new banking chatbot in Uganda named \u201cFlora.\u201d Last year, Cisco Systems agreed to provide funding and technical assistance to develop Flora. With their support, FINCA Uganda put together a team of IT, marketing, and customer service professionals to plan and execute. The project is in the early market rollout stages and will enhance financial literacy in Uganda. So far, the response from customers has been encouraging.<\/p>\n\n\n\n

A Tech Solution for Customer Service in FINCA Uganda<\/h2>\n\n\n\n

Joan Apio and Diana Atim from FINCA Uganda<\/a> were selected and trained to lead the call center team of 12. They receive feedback from customers testing Flora and relay it to the development team. When Flora is fully operational, it will add efficiency to customer service operations, which needs to serve a growing number of clients. \u201cWe are looking at having 1 million clients at some point,\u201d<\/em> said Joan Apio. \u201cSo in order to serve all those customers, we need a strong call center. Flora makes it a lot better because it will feel like talking to a human on the other side,\u201d<\/em> she continued.<\/p>\n\n\n\n

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