{"id":43311,"date":"2015-06-08T13:21:07","date_gmt":"2015-06-08T17:21:07","guid":{"rendered":"https:\/\/staging21.finca.org\/uncategorized-en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology"},"modified":"2024-11-04T02:08:15","modified_gmt":"2024-11-04T07:08:15","slug":"new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology","status":"publish","type":"post","link":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology","title":{"rendered":"New Case Study Outlines Ways to Drive Financial Inclusion Through Mobile Technology"},"content":{"rendered":"

FINCA’s experience in Tanzania offers lessons learned for development practitioners<\/h3>\n

June 8,<\/strong> 2015, Washington, DC<\/strong>\u2014FINCA today released a case study<\/a><\/strong> to guide microfinance institutions wishing to implement mobile technology to increase financial inclusion. Since introducing mobile banking to clients in Tanzania over a year ago, with support from The MasterCard Foundation<\/a>, nearly one-third of FINCA Tanzania\u2019s clients are now using the service for savings deposits and other transactions.<\/p>\n

Mobile technology and e-wallet applications have tremendous benefits for clients in Sub-Saharan Africa, including reduced travel time to bank branches, lower risks associated with carrying cash\u2014such as loss or theft\u2014and no more need for third-party banks. FINCA Tanzania<\/a> has partnered with mobile operators so that clients can access a mobile wallet platform like M-PESA to make safe, convenient and cost-effective transactions.<\/p>\n

One of the challenges FINCA faced working with a large mobile operator like Vodacom was the company\u2019s sheer size and market power. It is important to discuss not only technical issues like system compatibility, but also to stipulate how the relationship will be managed. The case study outlines that a Service Level Agreement is critical for laying out the terms and expectations for both parties and ensuring the best customer experience for FINCA\u2019s clients<\/a>.<\/p>\n

Another important recommended practice is to develop an effective customer awareness and education campaign to provide clear, step-by-step instructions and information on how the channel works. These were made available in English as well as Kiswahili, and were shared not only in print format but also as live demonstrations, for the benefit of illiterate clients.<\/p>\n

\u201cBy publishing these lessons learned from experiences in Tanzania, we and FINCA hope to help other microfinance organizations who might be considering developing this type of channel<\/em>,\u201d said Ann Miles, Director of Programs, Economic Opportunities for Youth & Financial Inclusion at The MasterCard Foundation. \u201cFor so many people living in poverty, lacking access to finance and not having the means to be productive is a significant hindrance to improving their standard of living. With the advent and adoption of new banking technologies, financial service providers like FINCA are able to innovate like never before\u2014reaching more people with better services.<\/em>\u201d<\/p>\n

Rupert Scofield, President and CEO of FINCA International, added: \u201cThe speed and scale of opportunity presented by digital financial services to reach the most remote and marginalized communities is tremendous. Traditional banks and telecom companies don\u2019t have the experience working with our client base. The MasterCard Foundation has been an excellent partner, helping FINCA build on our 30 years of work with microfinance clients. We really believe it\u2019s partnerships like this that can maximize financial inclusion for the poor<\/em>.\u201d<\/p>\n

About FINCA <\/strong><\/p>\n

FINCA International\u2019s mission is to alleviate poverty through lasting solutions that help people build assets, create jobs and raise their standard of living. Together with leading, socially responsible investment partners, FINCA owns and operates a network of microfinance institutions serving nearly 2 million low-income entrepreneurs and their communities in 23 countries<\/a>. For more information, please visit www.FINCA.org<\/a> or follow us at http:\/\/twitter.com\/finca<\/a>.<\/p>\n

About The MasterCard Foundation<\/strong><\/p>\n

The MasterCard Foundation works with visionary organizations to provide greater access to education, skills training and financial services for people living in poverty, primarily in Sub-Saharan Africa. As one of the largest, private foundations, its work is guided by its mission to advance learning and\u00a0promote financial inclusion to create an inclusive and equitable world. Based in Toronto, Canada, its independence was established by MasterCard when the Foundation was created in 2006. For more information on the Foundation, please visit: www.mastercardfdn.org<\/a> or follow us on Twitter @MCFoundation.<\/p>\n

Contact<\/span>
\nSETH SPIRO
\n202-971-4703
\nSeth.Spiro@FINCA.org<\/a><\/p>\n

Read the Case Study here \u00bb<\/a><\/h3>\n","protected":false},"excerpt":{"rendered":"

FINCA and The Mastercard Foundation released a case study to guide microfinance institutions wishing to implement mobile technology to increase financial inclusion.<\/p>\n","protected":false},"author":392,"featured_media":9989,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[92],"tags":[28,100],"class_list":["post-43311","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-release-en-ca","tag-fintech","tag-research-en-ca"],"acf":[],"yoast_head":"\nNew Case Study Outlines Ways to Drive Financial Inclusion Through Mobile Technology<\/title>\n<meta name=\"description\" content=\"FINCA and The MasterCard released a case study to guide microfinance institutions wishing to implement mobile technology to increase financial inclusion.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/posts\/43311\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Case Study Outlines Ways to Drive Financial Inclusion Through Mobile Technology\" \/>\n<meta property=\"og:description\" content=\"FINCA and The MasterCard released a case study to guide microfinance institutions wishing to implement mobile technology to increase financial inclusion.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology\" \/>\n<meta property=\"og:site_name\" content=\"FINCA Canada\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FINCA.International\" \/>\n<meta property=\"article:published_time\" content=\"2015-06-08T17:21:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-04T07:08:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/finca.org\/wp-content\/uploads\/mobile-payments.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1267\" \/>\n\t<meta property=\"og:image:height\" content=\"798\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Web Adaptive\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca\\\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca\\\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology\"},\"author\":{\"name\":\"Web Adaptive\",\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca#\\\/schema\\\/person\\\/54da7fbf804c305ac0fd4ce74a719b01\"},\"headline\":\"New Case Study Outlines Ways to Drive Financial Inclusion Through Mobile Technology\",\"datePublished\":\"2015-06-08T17:21:07+00:00\",\"dateModified\":\"2024-11-04T07:08:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca\\\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology\"},\"wordCount\":629,\"publisher\":{\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca\\\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/finca.org\\\/wp-content\\\/uploads\\\/mobile-payments.jpg\",\"keywords\":[\"FinTech\",\"Research\"],\"articleSection\":[\"Press Release\"],\"inLanguage\":\"en-CA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca\\\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology\",\"url\":\"https:\\\/\\\/finca.org\\\/en-ca\\\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology\",\"name\":\"New Case Study Outlines Ways to Drive Financial Inclusion Through Mobile Technology\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca\\\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca\\\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/finca.org\\\/wp-content\\\/uploads\\\/mobile-payments.jpg\",\"datePublished\":\"2015-06-08T17:21:07+00:00\",\"dateModified\":\"2024-11-04T07:08:15+00:00\",\"description\":\"FINCA and The MasterCard released a case study to guide microfinance institutions wishing to implement mobile technology to increase financial inclusion.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca\\\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/finca.org\\\/en-ca\\\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca\\\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#primaryimage\",\"url\":\"https:\\\/\\\/finca.org\\\/wp-content\\\/uploads\\\/mobile-payments.jpg\",\"contentUrl\":\"https:\\\/\\\/finca.org\\\/wp-content\\\/uploads\\\/mobile-payments.jpg\",\"width\":1267,\"height\":798,\"caption\":\"Mobile Payments in Microfinance\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca\\\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/finca.org\\\/en-ca\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"New Case Study Outlines Ways to Drive Financial Inclusion Through Mobile Technology\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca#website\",\"url\":\"https:\\\/\\\/finca.org\\\/en-ca\",\"name\":\"FINCA Canada\",\"description\":\"Fighting Poverty With Bold Solutions That Work\",\"publisher\":{\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/finca.org\\\/en-ca?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-CA\"},{\"@type\":[\"Organization\",\"NGO\"],\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca#organization\",\"name\":\"FINCA Canada\",\"url\":\"https:\\\/\\\/finca.org\\\/en-ca\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/finca.org\\\/wp-content\\\/uploads\\\/FINCA-V-Logo-Sm.jpg\",\"contentUrl\":\"https:\\\/\\\/finca.org\\\/wp-content\\\/uploads\\\/FINCA-V-Logo-Sm.jpg\",\"width\":250,\"height\":250,\"caption\":\"FINCA International\"},\"image\":{\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/FINCA.International\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/finca-international\",\"https:\\\/\\\/www.pinterest.com\\\/FINCAintl\",\"https:\\\/\\\/www.youtube.com\\\/c\\\/fincainternational\",\"https:\\\/\\\/www.instagram.com\\\/fincaintl\\\/\"],\"taxID\":\"805686144 RR0001\",\"address\":{\"@type\":\"PostalAddress\",\"streetAddress\":\"360A Bloor St W, PO Box 68530\",\"addressLocality\":\"Toronto\",\"addressRegion\":\"ON\",\"postalCode\":\"M5S 3C9\",\"addressCountry\":\"CA\"},\"parentOrganization\":{\"@id\":\"https:\\\/\\\/finca.org\\\/#organization\"},\"potentialAction\":{\"@type\":\"DonateAction\",\"name\":\"Donate to FINCA Canada\",\"target\":\"https:\\\/\\\/finca.org\\\/donate\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/finca.org\\\/en-ca#\\\/schema\\\/person\\\/54da7fbf804c305ac0fd4ce74a719b01\",\"name\":\"Web Adaptive\",\"knowsAbout\":[\"Microfinance\",\"Village banking\",\"Financial inclusion\",\"Impact investing\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"New Case Study Outlines Ways to Drive Financial Inclusion Through Mobile Technology","description":"FINCA and The MasterCard released a case study to guide microfinance institutions wishing to implement mobile technology to increase financial inclusion.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/posts\/43311","og_locale":"en_US","og_type":"article","og_title":"New Case Study Outlines Ways to Drive Financial Inclusion Through Mobile Technology","og_description":"FINCA and The MasterCard released a case study to guide microfinance institutions wishing to implement mobile technology to increase financial inclusion.","og_url":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology","og_site_name":"FINCA Canada","article_publisher":"https:\/\/www.facebook.com\/FINCA.International","article_published_time":"2015-06-08T17:21:07+00:00","article_modified_time":"2024-11-04T07:08:15+00:00","og_image":[{"width":1267,"height":798,"url":"https:\/\/finca.org\/wp-content\/uploads\/mobile-payments.jpg","type":"image\/jpeg"}],"author":"Web Adaptive","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#article","isPartOf":{"@id":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology"},"author":{"name":"Web Adaptive","@id":"https:\/\/finca.org\/en-ca#\/schema\/person\/54da7fbf804c305ac0fd4ce74a719b01"},"headline":"New Case Study Outlines Ways to Drive Financial Inclusion Through Mobile Technology","datePublished":"2015-06-08T17:21:07+00:00","dateModified":"2024-11-04T07:08:15+00:00","mainEntityOfPage":{"@id":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology"},"wordCount":629,"publisher":{"@id":"https:\/\/finca.org\/en-ca#organization"},"image":{"@id":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#primaryimage"},"thumbnailUrl":"https:\/\/finca.org\/wp-content\/uploads\/mobile-payments.jpg","keywords":["FinTech","Research"],"articleSection":["Press Release"],"inLanguage":"en-CA"},{"@type":"WebPage","@id":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology","url":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology","name":"New Case Study Outlines Ways to Drive Financial Inclusion Through Mobile Technology","isPartOf":{"@id":"https:\/\/finca.org\/en-ca#website"},"primaryImageOfPage":{"@id":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#primaryimage"},"image":{"@id":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#primaryimage"},"thumbnailUrl":"https:\/\/finca.org\/wp-content\/uploads\/mobile-payments.jpg","datePublished":"2015-06-08T17:21:07+00:00","dateModified":"2024-11-04T07:08:15+00:00","description":"FINCA and The MasterCard released a case study to guide microfinance institutions wishing to implement mobile technology to increase financial inclusion.","breadcrumb":{"@id":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#breadcrumb"},"inLanguage":"en-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology"]}]},{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#primaryimage","url":"https:\/\/finca.org\/wp-content\/uploads\/mobile-payments.jpg","contentUrl":"https:\/\/finca.org\/wp-content\/uploads\/mobile-payments.jpg","width":1267,"height":798,"caption":"Mobile Payments in Microfinance"},{"@type":"BreadcrumbList","@id":"https:\/\/finca.org\/en-ca\/new-case-study-outlines-ways-to-drive-financial-inclusion-through-mobile-technology#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/finca.org\/en-ca"},{"@type":"ListItem","position":2,"name":"New Case Study Outlines Ways to Drive Financial Inclusion Through Mobile Technology"}]},{"@type":"WebSite","@id":"https:\/\/finca.org\/en-ca#website","url":"https:\/\/finca.org\/en-ca","name":"FINCA Canada","description":"Fighting Poverty With Bold Solutions That Work","publisher":{"@id":"https:\/\/finca.org\/en-ca#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/finca.org\/en-ca?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-CA"},{"@type":["Organization","NGO"],"@id":"https:\/\/finca.org\/en-ca#organization","name":"FINCA Canada","url":"https:\/\/finca.org\/en-ca","logo":{"@type":"ImageObject","inLanguage":"en-CA","@id":"https:\/\/finca.org\/en-ca#\/schema\/logo\/image\/","url":"https:\/\/finca.org\/wp-content\/uploads\/FINCA-V-Logo-Sm.jpg","contentUrl":"https:\/\/finca.org\/wp-content\/uploads\/FINCA-V-Logo-Sm.jpg","width":250,"height":250,"caption":"FINCA International"},"image":{"@id":"https:\/\/finca.org\/en-ca#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/FINCA.International","https:\/\/www.linkedin.com\/company\/finca-international","https:\/\/www.pinterest.com\/FINCAintl","https:\/\/www.youtube.com\/c\/fincainternational","https:\/\/www.instagram.com\/fincaintl\/"],"taxID":"805686144 RR0001","address":{"@type":"PostalAddress","streetAddress":"360A Bloor St W, PO Box 68530","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M5S 3C9","addressCountry":"CA"},"parentOrganization":{"@id":"https:\/\/finca.org\/#organization"},"potentialAction":{"@type":"DonateAction","name":"Donate to FINCA Canada","target":"https:\/\/finca.org\/donate"}},{"@type":"Person","@id":"https:\/\/finca.org\/en-ca#\/schema\/person\/54da7fbf804c305ac0fd4ce74a719b01","name":"Web Adaptive","knowsAbout":["Microfinance","Village banking","Financial inclusion","Impact investing"]}]}},"_links":{"self":[{"href":"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/posts\/43311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/users\/392"}],"replies":[{"embeddable":true,"href":"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/comments?post=43311"}],"version-history":[{"count":8,"href":"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/posts\/43311\/revisions"}],"predecessor-version":[{"id":55730,"href":"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/posts\/43311\/revisions\/55730"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/media\/9989"}],"wp:attachment":[{"href":"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/media?parent=43311"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/categories?post=43311"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/finca.org\/en-ca\/wp-json\/wp\/v2\/tags?post=43311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}