{"id":43060,"date":"2020-07-11T15:03:39","date_gmt":"2020-07-11T19:03:39","guid":{"rendered":"https:\/\/staging21.finca.org\/uncategorized-en-ca\/mobile-banking-in-the-age-of-covid-19"},"modified":"2024-11-04T02:06:51","modified_gmt":"2024-11-04T07:06:51","slug":"mobile-banking-in-the-age-of-covid-19","status":"publish","type":"post","link":"https:\/\/finca.org\/en-ca\/mobile-banking-in-the-age-of-covid-19","title":{"rendered":"How FINCA is using Mobile Banking in the Age of COVID-19"},"content":{"rendered":"<p>COVID-19 is reshaping the way people live their daily lives. Social distancing and efforts to avoid unnecessary interactions have meant rethinking approaches to daily tasks, including money management. And mobile banking has become a go-to app.<\/p>\n<p>While mobile banking was common in North America before the emergence of COVID-19, usage has surged since lockdowns began. According to Fidelity National Information Services (FIS), <a href=\"https:\/\/www.cnbc.com\/2020\/05\/27\/coronavirus-crisis-mobile-banking-surge-is-a-shift-likely-to-stick.html\" target=\"_blank\" rel=\"noopener noreferrer\">mobile banking traffic in the United States rose 85% as the pandemic took hold<\/a>. Other developed countries have also seen similar increases in mobile banking.<\/p>\n<p>Generous donor support, smart investments, and the proliferation of digital technologies have allowed FINCA Impact Finance to introduce many\u00a0<a href=\"https:\/\/fincacanada.org\/our-work\/microfinance\/innovations\" target=\"_blank\" rel=\"noopener noreferrer\">technological innovations<\/a> similar to what we have in North America. As a result, <a href=\"\/en-ca\/blog-en-ca\/boosting-relief-and-recovery-efforts-through-mfis\">FINCA\u2019s microfinance clients are better prepared to survive in a world upended by the coronavirus<\/a>.<\/p>\n<h2>Going Mobile in Haiti<\/h2>\n<p>Even in an extremely poor country like Haiti, half of FINCA\u2019s clients have a smartphone or other ways to access the internet. And <a href=\"\/locations\/latin-america\/haiti\" target=\"_blank\" rel=\"noopener noreferrer\">FINCA Haiti<\/a>\u00a0is putting the growing ubiquity of those technologies to work.<\/p>\n<figure id=\"attachment_25911\" class=\"wp-caption alignnone\" aria-describedby=\"caption-attachment-25911\"><img decoding=\"async\" class=\"wp-image-25911 size-full lazyloaded lazyload img-fluid\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Sandrine Charles is one of many FINCA Haiti clients who will benefit from new mobile banking initiatives.\" width=\"1050\" height=\"600\" data-srcset=\"https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg 1050w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg 496w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog-768x439.jpg 768w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg 550w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg 826w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg 406w\" data-src=\"https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg\" \/><noscript><img decoding=\"async\" class=\"wp-image-25911 size-full lazyloaded img-fluid\" src=\"https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg\" alt=\"Sandrine Charles is one of many FINCA Haiti clients who will benefit from new mobile banking initiatives.\" width=\"1050\" height=\"600\" data-srcset=\"https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg 1050w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg 496w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog-768x439.jpg 768w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg 550w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg 826w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg 406w\" data-src=\"https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg\" srcset=\"https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog.jpg 1050w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog-300x171.jpg 300w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog-1024x585.jpg 1024w, https:\/\/finca.org\/wp-content\/uploads\/SandrineCharles-blog-768x439.jpg 768w\" sizes=\"(max-width: 1050px) 100vw, 1050px\" \/><\/noscript><figcaption id=\"caption-attachment-25911\" class=\"wp-caption-text\">Sandrine Charles is one of many FINCA Haiti clients who will benefit from new mobile banking initiatives.<\/figcaption><\/figure>\n<p>The most recent digital innovation from FINCA Haiti is its virtual branch. For many years, FINCA Haiti used the internet and social media to inform prospective clients about the microloans and other life-changing services it offers. But people still had to visit a physical branch office or wait for a visit from a credit officer to complete a loan application.<\/p>\n<p>The virtual branch does away with those in-person visits. From initial contact through application and disbursement, clients interact with FINCA Haiti completely online. While conceived of before the pandemic as a way to provide better service to clients and reach people in outlying areas, the virtual branch couldn\u2019t have launched at a better time.<\/p>\n<h2>FINCA&#8217;s Mobile Banking Initiatives in Other Countries<\/h2>\n<p>Haiti isn\u2019t the only FINCA Impact Finance subsidiary seeing a dramatic increase in the use of digital banking. In the weeks following the lockdown of their country, FINCA Kosovo reported a 2,000 percent spike in web chat inquiries and a 700 percent increase in Viber chats and Facebook Messenger inquiries.<\/p>\n<p>Meanwhile, FINCA Microfinance Bank Pakistan recorded a surge in the use of its mobile wallet. The mobile wallet includes a contactless payment feature, which has been a real game-changer. It allows clients to practice social distancing while remaining economically active.<\/p>\n<p>As the novel coronavirus continues to\u00a0<a href=\"https:\/\/finca.org\/covid-19-dashboard\">wreak havoc on countries in which FINCA works<\/a>, more innovation will be necessary. If you are interested in supporting these efforts, please consider donating to\u00a0<a href=\"https:\/\/fincacanada.org\/covid\">FINCA\u2019s Emergency Response Fund<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mobile apps and other forms of contactless money management are needed to help people get by in the age of COVID-19. Find out what FINCA is doing.<\/p>\n","protected":false},"author":374,"featured_media":43062,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[151],"tags":[104,96,173],"class_list":["post-43060","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en-ca","tag-covid-19-en-ca","tag-microfinance-en-ca","tag-mobile-banking"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How FINCA is using Mobile Banking in the Age of COVID-19 | FINCA<\/title>\n<meta name=\"description\" content=\"Mobile apps and other forms of contactless money management are needed to help people get by in the age of COVID-19. 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