{"id":42826,"date":"2017-12-06T14:50:24","date_gmt":"2017-12-06T19:50:24","guid":{"rendered":"https:\/\/staging21.finca.org\/uncategorized-en-ca\/happiness-biseko-finca-tanzania"},"modified":"2017-12-06T14:50:24","modified_gmt":"2017-12-06T19:50:24","slug":"happiness-biseko-finca-tanzania","status":"publish","type":"post","link":"https:\/\/finca.org\/en-ca\/happiness-biseko-finca-tanzania","title":{"rendered":"FINCA Nurtures Talent: Happiness Biseko, FINCA Tanzania"},"content":{"rendered":"<p>In just two and a half years with FINCA, Happiness Biseko has moved up from a central processing officer with <a href=\"https:\/\/www.fincacanada.org\/where-we-work\/africa\/tanzania\">FINCA Tanzania<\/a> to a supervisor managing a team of four. How did she do it? If you ask her co-workers, they\u2019ll tell you it was hard work and commitment to the cause.<\/p>\n<p>\u201cHappiness is a very committed person,\u201d says Patawose Muhango, who reports directly to Happiness. \u201cShe is where she is because of hard work.\u201d<\/p>\n<p>\u201cShe is the best,\u201d says Happiness\u2019 immediate supervisor, Neema Muro. \u201cWith just a little direction she will bring you results quick and fast.\u201d<\/p>\n<p>In 2011, Happiness graduated from the University of Dodoma with a degree in public administration. She immediately started applying for jobs, but it was an uphill battle. She was forced to take a volunteer position with the Tanzania Ports Authority, but realized after two and a half years that a paying position wasn\u2019t forthcoming.<\/p>\n<p>In 2015, Happiness applied for a job at FINCA. She had always wanted to join FINCA, especially because her mother had been a client for many years.<\/p>\n<blockquote><p>I used to see my mother going to the village banking group; that\u2019s how I first came to learn about FINCA as young girl. In fact, my mother\u2019s merchandise business supported us through school, thanks to loans from FINCA.<\/p><\/blockquote>\n<p>In April of 2015, FINCA Tanzania hired Happiness as a central processing officer handling disbursements, and client requests on loan-related matters. She felt overwhelmed because, as she says, \u201cI had zero experience in banking.\u201d Everything was new to her. \u201cI didn\u2019t know the terms they were using: \u2018disbursement,\u2019 \u2018loan portfolio,\u2019 \u2018recovery\u2019 \u2013 I didn\u2019t know any of those things. So I took it upon myself to learn them, since this was going to become my life for the next many years.\u201d<\/p>\n<p>Happiness thrived in her new position, and after six months\u2019 probation, was confirmed as a full-time employee. Pleased with her performance, FINCA Tanzania rewarded her with opportunities for advancement. \u201cI had a chance to rotate through different tasks in my department, which allowed me to grow,\u201d says Happiness. \u201cI also stepped in for co-workers who were on leave or were transferred. And in March of 2017, I was promoted to central processing supervisor, managing a team of four.\u201d<\/p>\n<p>Happiness was excited about the promotion, but she had never managed others, and was afraid she might be in over her head: \u201cI didn\u2019t have the skills to manage people, or know how to make them responsible and accountable, or to help them manage their work.\u201d<\/p>\n<p>Eager to support a very capable employee, FINCA supervisors recommended that Happiness attend the People Management and Business Performance Training for Managers: a program created by FINCA, thanks to the partnership with the <a href=\"https:\/\/www.fincacanada.org\/our-work\/our-programs\/scaling-financial-inclusion-sub-saharan-africa\">Mastercard Foundation<\/a>, to equip managers with leadership and management skills. \u201cThis training opened my eyes,\u201d said Happiness. \u201cIt taught me that we all have unique talents and capabilities, and that we can achieve more as a team. It taught me how to handle people, better understand my clients\u2019 needs, and find solutions to address those needs.\u201d<\/p>\n<p>Neema Muro, Happiness\u2019 supervisor, agrees. \u201cHappiness works well with her colleagues and the training really improved her management capabilities.\u201d<\/p>\n<p>Happiness\u2019 plans for the future don\u2019t stop at supervisor.<\/p>\n<blockquote><p>My promotion has given me hope that I can grow and achieve even more. I want to earn a master\u2019s degree in corporate affairs. My dream is to become the head of Banking Services.<\/p><\/blockquote>\n<p>With her ambition and hard work, and FINCA\u2019s policy of cultivating new talent, there is little doubt she\u2019ll succeed.<\/p>\n<p>The current Head of Banking Services for FINCA Tanzania, Grace Akinyi, recognized Happiness\u2019 potential from the beginning. \u201cWithin her first year, we identified Happiness\u2019 talent and started giving her additional roles.\u201d Akinyi acknowledges that growth opportunities are important to retaining exemplary employees like Happiness. \u201cWe knew she would serve FINCA and its clients well,\u201d Grace said, \u201cso we invested in her. We believe it benefits everybody: Happiness, FINCA, and especially, our clients.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thanks to a partnership with the Mastercard Foundation, FINCA trains managers with leadership and management skills, like Happiness Biseko in Tanzania.<\/p>\n","protected":false},"author":364,"featured_media":42827,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"categories":[151],"tags":[167,152,156],"class_list":["post-42826","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en-ca","tag-interview","tag-news-from-the-field","tag-success-story"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FINCA Nurtures Talent: Happiness Biseko, FINCA Tanzania | FINCA<\/title>\n<meta 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