FINCA Talks: How and Why We Listen to Our Clients


FINCA takes a very client-centered approach to everything that we do.

On October 15, Michael Leen and Scott Graham discussed how we use customer research to keep our focus on the client as well as trends in the industry and what they mean for FINCA. They described how we develop and conduct focus groups and surveys and how we use the information that comes out of the research to improve program delivery.

Listen to the full audio recording below.